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Helping Insurance Adjusters Manage Multiple Claims Faster and Easier

Homelink is here to help you, so you can help your Policyholders. We make it quicker and easier to find, manage and follow up on the right temporary housing solutions for your Policyholders - Anytime. Anywhere. Anyplace.

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Already an Insurance Partner?

Access Yourlink™

Efficient and Effective
Housing Claims Management

At Homelink, we’re determined to help you help more Policyholders. Anytime. Anywhere. Anyplace.

Managing multiple claims is faster and easier using Homelink's team of proactive problem-solvers, our extensive nationwide network of trusted resources and proprietary tools like our Adjuster-only online portal, Yourlink™. We help you create a positive impact for your Policyholders with our team and tools on your side.

Yourlink™ Insurance Carrier Portal from Homelink:

Simple Claims Management At Your Fingertips

Insurance Adjusters can stay connected to claims easier and on-the-go with: 

Mobile-optimized access for convenient access while in the field

Notifications sent to your mobile device via email or text

Ability to view and authorize costs for hotels or temporary housing

Access to review information to determine lease or hotel extensions

Access to invoices and statements related to the claim

Ability to customize and manage your profile preferences

Insurance Managers can easily access critical claims data including:

Intuitive report generator for analyzing costs and performance metrics

Easy-to-use dashboard interface with fully dynamic options for sorting,filtering and cross-referencing critical data

Claims management by region, team, Adjuster or event

Ability to monitor policy limits and view invoices and

open balances

Custom integrations with industry platforms for greater flexibility and insight into your

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Taking Care of the Details after a Disaster

We know how critical it is to act quickly during catastrophes and natural disasters so Homelink is here to help Insurance Adjusters jump into action. Our experienced, immediate response team is always on call, working quickly around the clock to help our Insurance Partners through catastrophic events and natural disasters. We act as a single, central point of contact by quickly opening doors to secure living and working arrangements for displaced Policyholders and on-the-ground Insurance Adjusters.

Whether it’s coordinating hotel rooms, mobile office spaces, on-site trailers, or other necessities as requested, Homelink expertly manages the critical administrative and logistical needs required by Insurance Carriers responding to a catastrophe.

Learn more about how Homelink
helps in a catastrophe

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No challenge is “too big”
with our proactive problem
solvers by your side

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HOW WE HELP YOU

Our goal is to create a positive experience that will be remembered long after the claim has been forgotten, so Policyholders will remain loyal to their Carrier for many years to come. Here’s how we help our Insurance Partners improve the efficiency and effectiveness of managing housing claims in 8 simple steps:

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Claim submissions made easy

Homelink is here to help make it easier to submit a claim for your Policyholder. We have multiple ways you can start a claim by calling us 866-731-9700 to speak directly with one of our highly-trained Homelink Claims Consultants (never a Call Center). You can also email our team, submit a claim form through our website or log in to your Adjuster claims portal, Yourlink™, for an easy on-the-go submission through our mobile application.

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Hotel Options Found Fast & Booked For You

Once the claim is received, Homelink will contact your Policyholder within 15 minutes to learn of any special requirements, such as pets, location, or accessibility needs. Within 30 minutes your Claims Consultant will provide hotel options that fit these needs and claim limits, for your approval as the Adjuster. Your approved options will then be shared directly with your Policyholder to determine their preferred selection.

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The Search Begins for Like Kind Housing

If longer-term placement is needed (30 days or more), your assigned Claims Consultant will begin the search for available, like-kind housing options, staying focused on meeting the needs of your Policyholder, mindful of any additional claim requirements. Within 24 hours (or less!), available housing options will be submitted to the Insurance Provider for initial approval.

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Managing Move-In Day

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Your Claims Consultant will schedule the move-in, guiding your Policyholder every step of the way to support a smooth move-in. Homelink will help coordinate the exchange of keys with the Landlord, and the delivery of furniture, housewares, and appliances necessary to restore the comforts of home ahead of your Policyholder's move-in date.

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Simplified & Streamlined Housing Approvals

Upon Insurance approval, Homelink will arrange viewings of the available properties to allow your Policyholder to select their preferred housing option. Once selected, your Claims Consultant will immediately secure the property, coordinate lease paperwork and submit payment to the landlord on your behalf. We will cover up-front costs and direct bill the Insurance Carrier to help streamline the administrative logistics of your Policyholder's stay.

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Taking P.R.I.D.E In How We Help

Your Homelink Claims Consultant will contact your Policyholder 24 hours after move-in and address any additional needs or concerns. Our Homelink Customer P.R.I.D.E. survey is then sent to the Policyholder, ensuring our Homelink values of Professionalism, Responsibility, Integrity, Dedication, and Excellence are met.  The important insights we receive from your Policyholder's feedback will be shared with you along with the Net Promoter Score (NPS) on your placements. This helps keep you informed on our performance together and grow our partnership with you.

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Coordinating the Move-Out

As the lease end date approaches, Homelink will continue to follow up with you, to determine if additional time is required in the temporary home. Based on your direction, we’ll coordinate with the Policyholder and the Landlord to secure an extension or begin the move-out process.

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Another Happy Policyholder Returns Home

When it’s time for your Policyholder to return home, your Homelink Claims Consultant will work with the Policyholder and Landlord to coordinate the move-out and prompt return of the security deposit so that you can focus on helping your Policyholder get back home.

Ready to Get Started?
Let’s Work Together

Already an Insurance Partner?

Access Yourlink™

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Coast-to-Coast Housing That Helps Your Clients Rest Easy

Whenever and wherever an emergency happens, Coast-to-Coast, Homelink can help. With over 20 years in the industry, Homelink is equipped and ready to find the right accommodations solution, leveraging our decades of experience, strong industry connections and our extensive network of trusted hotel partners, landlords and resources across the country. Standard services or unique requests, Homelink is here to help you find the right solution for your client, every claim, every time.

Explore Our Temporary
Accommodations Services

Our Mission

To help communities across the country stay safe and thrive by ensuring the needs of our insurance partners and Policyholders during catastrophic events, are taken care of collaboratively & quickly.




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2300 North Barrington Road Suite 400
Hoffman Estates, IL 60169

# 866-731-9700

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